City Never Sleeps
24 / 7 / 365
Oakwood Solutions provide a wide range of Professional Services supported via our business alliances and strategic partnerships.
Once your solution has been deployed successfully, you will naturally want the reassurance that we are on call to assist you with any situation that may arise.
We take great pride in our ability to offer you access to the very best resources and knowledge-base in the UK. Which is envied by our competitors and enjoyed by all our customers.
Our support services can include 24 hour 365 day cover on a global basis including a dedicated Account Manager, please ask your Oakwood consultant if this is a requirement. This service ensures that your support solution is available when you need it most.
Maintenance & Support
Maintenance & Support will always be offered as part of any solution we deliver, in most cases provided directly from the manufacturers or software authors themselves. These services can include onsite Professional Services, training and knowledge transfer, telephone technical support and can be extended to full Account Management on larger projects.
24 hour 365 day technical support is also offered on most of our hosted solutions, with global coverage and locally distributed support centres in most cases.
Priority and On-Site Service Support packages are also available and can be designed to your requirements. Please speak with your Oakwood Consultant for more information.
"Oakwood Solutions were very professional and competent, understood our needs and helped us to find the right solution.
The project was well planned and implemented. Roll out of the replacement Check Point firewalls and ActivIdentity was completed to agreed timescales and with minimum disruption to normal service.
I would have no hesitation is recommending Oakwood Solutions to others."
Network Security Manager